01.About
I'm Joel, a dedicated IT professional passionate about system administration, helpdesk support, and building robust IT infrastructure solutions. Currently working as a Help Desk Technician at Eckerd College, I respond to technical assistance requests, maintain hardware systems, and collaborate on enterprise-level projects including VMware migrations.
I hold an A.S. in Computer and Information Technology from St. Petersburg College and am completing my B.A. in Humanities at Eckerd College. I'm certified in Google IT Support, Microsoft Office Specialist, Testout Network Pro, and IBM Key Technologies for Business. Beyond my technical work, I serve as Co-President of the Eckerd Video Game Club, where I lead meetings and coordinate cross-club events.
I'm eager to bring my technical skills, problem-solving mindset, and collaborative spirit to new opportunities where I can contribute to maintaining reliable systems and supporting end users effectively.
When I'm not working with technology, you'll find me cloud-watching or spending time enjoying Florida's natural beauty and outdoor activities.
02.Resume
Education
B.A. Humanities
May 2026Eckerd College · St. Petersburg, FL
A.S. Computer and Information Technology
May 2023St. Petersburg College · St. Petersburg, FL
Relevant coursework: Intermediate Programming, Computer Programming Concepts
Certifications
Microsoft Office Specialist
Microsoft Access 2016
Testout Network Pro
Network Administration
Google IT Support Professional Certificate
IT Support, Networking, Security
IBM Key Technologies for Business
Business Technology Specialization
Skills
Experience
Help Desk Technician
September 2023 — PresentEckerd College ITS · St. Petersburg, FL
- Respond to assistance requests via email and phone in a timely manner
- Assist the help desk department with maintaining hardware, such as imaging computers and resetting iPads
- Complete enterprise-level work by developing large-scale projects such as creating a formal organizing system
- Collaborate with ITS team to migrate Eckerd systems from VMware
Computer Policy Group Member
October 2025Eckerd College
- Drafted and developed policy propositions to improve campus technology
- Evaluated and voted on proposed policy changes, contributing to informed, collaborative decision-making
Junior Leader
June — July 2019Boyd Hill Nature Preserve
- Being a role model for young kids in a nature environment
- Assisting kids with help if needed and demonstrating responsibility
Leadership
Co-President
May 2024 — PresentEckerd Video Game Club
- Lead weekly club meetings by setting agendas, facilitating discussions and coordinating activities for members
- Collaborated with Tabletop Club to plan joint events and strengthen cross-club partnerships to strengthen participation
- Apply problem-solving and communication skills to address member concerns and positive group dynamics
Volunteer Experience
Event Support
Spring 2025Eckerd Environmental Film Festival
- Supported a test screening by coordinating setup and gathering audience feedback
- Promoted the event by tabling on campus and distributing flyers to the local community to increase attendance
- Applied strong communication and customer service skills while engaging with community members and festival guests
03.Projects
Projects coming soon — stay tuned for updates on these upcoming IT solutions.
Cloud Vision
A community forum for sharing and discovering beautiful cloud photography. Upload your favorite sky photos, browse collections from cloud enthusiasts, and connect with fellow cloud-watchers.
Helpdesk Ticket Management System
A full-featured IT helpdesk ticketing system designed to streamline support workflows. Includes ticket categorization, SLA tracking, knowledge base integration, and automated routing to improve response times and team productivity.